![]() Previously paired mouse no longer works on the computer. If the battery is fully depleted, the battery-status light will not turn on. Check if the battery-status light is flashing amber ten times, indicating that the battery power is low. ![]() Turn the mouse and keyboard off, and then turn it on again.If the battery is exhausted, replace it with a new one.Wireless pairing error message is received while pairing the mouse and keyboard with the computer. ![]() Unable to pair the mouse and keyboard with the computer. Turn the mouse off, and then turn it on.No response when the left or right mouse button is pressed. For more information, see the documentation that came with your computer. Turn off then on, and then turn on the Bluetooth.Ensure that the mouse and keyboard are set to Bluetooth Low Energy (BLE) mode in your computer.Check if the operating system is Windows 10, Windows 8, Chrome, Android.Check if the battery-status light is flashing amber, indicating that the battery power is low. If the mouse and keyboard uses a rechargeable battery, ensure that the battery is fully charged.The Bluetooth icon on the computer does not light up when connecting the mouse to the computer. Unable to pair the mouse and keyboard to the computer using Bluetooth. Insert the USB dongle into another USB port on your computer. using the port replicators, USB hubs, and so on. Ensure that the USB dongle is directly connected to your computer.Check if the battery status light is flashing amber, indicating that the battery power is low. Turn the mouse and keyboard off, and then turn on again.If the mouse uses a rechargeable battery, ensure that the battery is fully charged.The battery + and - ends should follow those indicated on the battery compartment label. Check if the battery is inserted correctly.The white LED indicator on the top of the mouse does not light up when the mouse is turned on. After the keyboard and a device are paired, they connect automatically when Bluetooth is enabled and they are within the Bluetooth range. ![]() The second Bluetooth connection light turns solid white for 3 seconds to confirm that the connection is established, and then turns off. NOTE: If the Wireless keyboard is not listed, ensure that the pairing mode is enabled on the keyboard.Ĭonfirm the pairing process on both keyboard and device. Slide the power switch to turn on the mouse. Install the AA battery into the battery compartment. Remove the USB dongle from its compartment. Using your fingertip, pry open the mouse cover. Locate the slot on the side of the mouse cover. MS5320W - Dell Multi-Device Wireless Mouse MS5320W Usage and Troubleshooting Guide.MS3320W - Dell MS3320W Mobile Wireless Mouse Usage and Troubleshooting guide.KM7120W - Dell Compact Wireless Combo (keyboard and mouse).This guidance covers the following Dell Wireless Keyboard and Mouse Models: Without this process taking place, the device will not function properly with the computer. Wireless and Bluetooth connection takes place between the device or a dongle adapter when attached to the personal computer. Wireless connection and Bluetooth pairing overview Wireless connection and Bluetooth pairing overview. ![]()
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